The Kavaya Agent Portal is a professional B2B platform for travel agents, tour operators, wholesalers, and selected industry partners. It allows agents to browse products, review reference tariffs, create itinerary inquiries, submit tailor-made requests, and track inquiries and bookings in one place.

The portal is designed for approved professional travel agents, tour operators, wholesalers, and selected industry partners. It is not intended for direct consumer bookings.

No. The portal is an enquiry and quotation platform. It does not provide instant confirmation, live availability, or automatic booking confirmation. Every request is reviewed by the Kavaya reservations team.

No. The Kavaya Agent Portal is designed exclusively for professional travel agents, tour operators, and industry partners.

The portal currently focuses on Asia, including Southeast Asia, Japan, South Korea, and selected additional destinations. More countries, products, hotels, excursions, transfers, and tours will be added continuously.

You can still submit a tailor-made request or contact our team directly. Not every product, supplier, hotel, or destination is visible in the portal yet.

The portal uses different templates depending on the product type. Hotels, transfers, excursions, tours, packages, and join-in tours may display different information.

Yes. Although the portal is designed to streamline communication and make inquiry handling more efficient, you can still contact our team directly by email or personal communication for inquiries, quotations, amendments, and bookings.

You can submit inquiries through tariff products, the Itinerary Builder, the Tailor-Made Request form, or the AI Itinerary Generator. Each option is designed for a different type of request.

Tariff Products are existing services such as hotels, transfers, excursions, short escapes, private tours, or join-in tours. You can select and combine them into an itinerary inquiry.

The Itinerary Builder allows agents to combine available portal products into one structured itinerary inquiry. It is useful when you already know which products, hotels, transfers, tours, or excursions you would like to request.

A Tailor-Made Request is used for customized travel programs that are not fully covered by existing products in the portal. You can describe the request freely and upload documents if needed.

Tariff Products are predefined services already available in the portal. Tailor-Made Requests are for fully customized programs, special routing, multi-destination requests, or services that are not yet listed in the portal.

Yes. Depending on the inquiry type, you can upload Word documents, PDFs, draft itineraries, client briefs, or additional travel information.

Yes. Multi-country and complex itineraries can be submitted as tailor-made requests or through the AI Generator where suitable.

Yes. The portal is designed to improve and centralize communication, but it does not replace personal service. You may still contact our sales and reservations teams directly.

Yes, but the more complete your request is, the faster and more accurate our reply can be. Missing details may delay quotation or require assumptions.

Useful information includes travel dates, number of passengers, room requirements, children’s ages, preferred hotel category, budget level, travel style, start and end city, special interests, dietary needs, mobility limitations, and flight details if available.

The AI Itinerary Generator helps agents create draft itinerary ideas based on destination, duration, travel style, client interests, and special requirements. It is designed to speed up the early planning and quotation process.

No. AI-generated itineraries are draft concepts only. They are not confirmed, not priced, and not automatically bookable.

No. The AI does not check live hotel availability, supplier availability, flight schedules, guide availability, or real-time operational restrictions.

No. The AI can support itinerary structure and planning, but final prices are always prepared or checked by the Kavaya team.

Yes. AI may occasionally suggest routes, timings, hotel combinations, or services that require adjustment. All AI-generated content must be reviewed before confirmation.

Yes. You can adjust the draft, add more details, remove parts, or use it as a starting point before submitting the request.

The better your input, the better the result. Useful details include destination, number of days, travel dates, client profile, budget level, hotel category, interests, pace of travel, special needs, and preferred start or end city.

Yes. You can describe the travel style and the AI will create a draft based on your instructions. Our team will then review the operational feasibility.

Yes, but urgent requests still require manual review. The AI can help create a faster draft, but it cannot guarantee confirmation or pricing.

We recommend reviewing and adjusting AI-generated drafts before sending them to clients. AI content may require corrections, operational checks, destination accuracy review, and pricing confirmation.

No. The AI is a support tool. Final quotations, supplier checks, confirmations, and operational handling remain with the Kavaya team.

Detailed itineraries are usually prepared after our team has reviewed your request, checked the routing, product suitability, and operational feasibility. For simple requests, this may be possible together with the quotation. For more complex tailor-made or multi-country programs, a detailed itinerary may follow after the initial review or quotation stage.

No. AI-generated itineraries are draft planning suggestions only. They help structure the idea, but the final detailed itinerary must be reviewed, corrected, and confirmed by the Kavaya team.

No. All distances and travel times shown in itineraries, AI drafts, product pages, or proposals are indicative only. They are approximate guidelines and may vary depending on traffic, weather, road conditions, local regulations, border crossings, rest stops, ferry schedules, hotel location, sightseeing duration, and operational circumstances.

Indicative travel time means an estimated journey duration based on normal conditions. It is not a guaranteed driving time. Actual travel time may be shorter or longer depending on the day, season, route, traffic, weather, and local conditions.

Travel times may change because of hotel selection, final routing, traffic conditions, roadworks, local events, ferry schedules, domestic flight timings, guide recommendations, or operational adjustments made to improve the flow of the itinerary.

No. Maps, routing information, and distance indications are provided for general orientation only. Final routing may be adjusted by our operations team, guides, drivers, or suppliers according to local conditions.

Not always. The sightseeing order may be adjusted due to opening hours, weather, traffic, local holidays, flight times, hotel location, guide availability, or operational reasons. The included services remain subject to confirmation.

Yes. Draft itineraries, AI-generated programs, and initial proposals may be adjusted during the quotation and confirmation process. Changes may be required due to availability, routing, timing, supplier conditions, or better local recommendations.

Yes. For tailor-made tours, private tours, and multi-day programs, Kavaya can provide day-by-day itinerary descriptions once the program has been reviewed and prepared by our team.

Where possible, we can provide professional itinerary descriptions suitable for agent use. Depending on the request and market, agents may further adapt the wording for their own branding and client communication.

Yes. If you require more detail, such as daily timing, hotel notes, route descriptions, meal inclusions, excursion details, or special client wording, please inform our team when submitting the inquiry.

Hotel names are only confirmed once availability has been checked and the booking has been confirmed. Before confirmation, hotels may be shown as examples, preferred options, or indicative categories.

If a preferred hotel is not available, Kavaya will suggest a suitable alternative of similar category, style, and location where possible. The final choice will be communicated before confirmation.

Restaurant names may be confirmed where included as part of the program. However, restaurants can change due to availability, group size, day of operation, special events, or local conditions.

Guides, drivers, and transport arrangements are confirmed during the operational booking process. Availability may vary by destination, language, season, and travel date.

Yes. Please mention preferred guide language when submitting the inquiry. Availability depends on destination, date, and language requested.

Domestic flights are only included when clearly stated in the quotation or confirmation. Flight times, fares, and availability are subject to change until ticketed.

Entrance fees are only included when stated in the program or quotation. Some optional visits, camera fees, special permits, or locally paid fees may not be included unless specified.

Meals are included only where clearly mentioned in the itinerary, quotation, or service description. Meal codes such as breakfast, lunch, and dinner are normally shown per day where applicable.

Some changes may be possible locally, but they depend on availability, supplier conditions, guide timing, transport arrangements, and additional costs. Last-minute changes are not always possible.

Website product descriptions are general product references. Final itineraries may be adapted according to travel dates, hotel selection, flight times, client preferences, local conditions, and operational feasibility.

No. Prices shown in the portal are reference rates, indicative rates, or valid tariff rates depending on the product. Final rates must always be reconfirmed.

No. Prices, hotel rates, and tour information are static reference rates and subject to availability and reconfirmation at the time of booking.

“From Price” means the lowest indicative starting price available under certain conditions. It may vary by season, room type, travel date, availability, group size, or supplier conditions.

“On Request” means the service requires manual quotation or reconfirmation before a price can be confirmed.

Rates with clear validity periods are generally valid for the stated period, unless supplier conditions change. Indicative prices, sample prices, and “On Request” services are not guaranteed.

Selected products may be displayed in different currencies depending on market, supplier, and product type. The final quotation and invoice will confirm the applicable currency.

Some services depend on travel date, group size, season, supplier availability, or special conditions and therefore require manual quotation.

The quotation currency depends on the market, office, supplier, and commercial arrangement. The final quotation and invoice will specify the applicable currency.

Prices may change if supplier conditions, availability, exchange rates, taxes, fuel surcharges, local fees, or service conditions change before confirmation. Confirmed terms will be communicated by our team.

After submission, your request is received by our team and reviewed by sales, reservations, or product staff depending on the type of inquiry. We check routing, product suitability, pricing, availability, and operational feasibility before replying.

Response times depend on the complexity of the request, destination, travel date, supplier response times, and season. Simple requests may be answered faster, while complex tailor-made or multi-country requests require more time.

Tailor-made requests often require manual checking of hotels, guides, transport, excursions, supplier rates, routing, and special requirements. This process takes longer than quoting pre-defined tariff products.

Yes. Please clearly mention if a request is urgent. Our team will try to prioritize it, but urgent handling does not guarantee immediate confirmation or supplier availability.

Not always. Depending on the request, our team may first clarify details, suggest routing adjustments, or provide an initial proposal before final pricing is completed.

Follow-up questions help us avoid wrong assumptions. We may ask for budget level, hotel category, travel dates, group size, rooming list, client profile, flight details, or special requirements.

You can track submitted inquiries in your “My Inquiries” dashboard, including status updates and reference codes.

Yes. After submitting an inquiry, you should receive an automatic email confirmation with your submitted details.

Confirmed services can be viewed in the “My Bookings” dashboard where available.

Yes. Please contact our team with the inquiry reference. Amendments, revisions, and updates can be handled during the quotation process.

Where possible, manually received inquiries and bookings will also be added to the dashboard by our team.

Each inquiry receives a reference code that helps our team and agents track communication, quotations, updates, and future booking handling.

No. The platform is an enquiry-based system. All bookings are confirmed manually.

A booking is only considered confirmed once Kavaya has issued a confirmation or booking reference and confirmed the relevant services according to the agreed process.

No. The portal currently does not support online payments or automatic payment processing.

Payments are arranged manually after booking confirmation. The responsible office will provide invoice details and payment instructions.

Invoices are usually issued after services are confirmed, depending on the booking status and operational process.

The final invoicing currency will be confirmed during the quotation and booking process. Display currencies in the portal are for reference only.

Depending on the booking office and market, payments may be accepted via international bank transfer and selected additional payment methods communicated during the confirmation process.

Selected booking and invoicing information may be visible in the dashboard depending on the workflow and booking status.

Payment deadlines may be communicated through the quotation, invoice, booking confirmation, or direct operational communication. The portal may not always show all payment conditions automatically.

Yes. Please provide the children’s ages at the time of travel, rooming preferences, bedding requirements, and any child-specific needs.

Yes. Group requests can be submitted through tailor-made inquiry channels. Please provide group size, travel dates, destination, budget level, rooming assumptions, meal requirements, and any special interests.

Yes. Please mention if the clients expect luxury hotels, private experiences, premium vehicles, special dining, villa stays, exclusive guides, or high-end arrangements.

Yes. Please clearly indicate the expected budget level so our team can suggest realistic hotels, routing, and service levels.

Yes, but this must be clearly mentioned at inquiry stage. Some destinations, hotels, vehicles, boats, temples, old towns, or nature areas may not be fully accessible.

Dietary requirements can usually be requested, but they depend on destination, restaurant, hotel, and supplier capability. Please provide details as early as possible.

Yes. Honeymoons, birthdays, anniversaries, incentive touches, and special celebrations can be requested. Additional costs may apply.

Yes. Please mention any special transport requirements such as premium vehicles, larger vehicles, private vans, coaches, child seats, or luggage requirements at inquiry stage.

Yes. Please contact our team with the inquiry reference code and clearly explain the required changes.

Confirmed bookings may be amended depending on supplier conditions, availability, deadlines, cancellation rules, and additional costs.

Cancellation charges depend on supplier rules, travel dates, destination, season, and booking status. Specific cancellation terms will be communicated during the quotation or confirmation process.

If a supplier changes or withdraws a service, Kavaya will try to provide a suitable alternative and inform the agent as soon as possible.

Weather-related changes may affect boats, flights, outdoor activities, road conditions, or sightseeing. Our local teams will assist with suitable adjustments where possible.

Flight delays may affect transfers, sightseeing, hotel check-in, meals, and guide arrangements. Additional costs may apply depending on the situation and supplier rules.

Yes. Suppliers may change rates, availability, schedules, operating days, or conditions. Kavaya will inform agents where such changes affect an active inquiry or booking.

The agent is responsible for providing accurate client information, including travel dates, passenger numbers, age of children, mobility needs, dietary requirements, room preferences, flight details, and special interests.

Product descriptions are for general information and planning purposes. Final inclusions, exclusions, prices, conditions, and confirmations are defined by the official quotation and booking confirmation.

Photos are representative and may show sample rooms, example hotels, destinations, or experiences. Actual rooms, views, vehicles, meals, or services may vary.

Room categories are only guaranteed once confirmed by the hotel or supplier and stated in the booking confirmation. Requests such as bedding type, connecting rooms, views, or high floors are subject to availability.

Special requests such as bedding type, dietary needs, room location, early check-in, late check-out, guide preference, or celebration arrangements are subject to availability and supplier confirmation.

Yes. Agents should review itinerary content, travel dates, prices, inclusions, exclusions, cancellation terms, and remarks before sending information to clients.

Where possible, Kavaya can provide professional text that agents may adapt to their own brand, market, and client communication style.

Please contact our team and include a short description of the problem, the product or inquiry reference, and ideally a screenshot.

The portal can be accessed on mobile devices, but for detailed itinerary planning we recommend using a desktop or laptop.

Some inquiries may require internal processing before appearing fully in the dashboard. If something is missing, please contact our team with the inquiry details.

For sales and quotation support, contact sales@kavaya.travel. For reservations and operations, contact reservation@kavaya.travel.